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Tim McGrath - ACL Rehabilitation & Return to Sport (ind)

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Frequently Asked Questions

General
Live Event / Virtual Access
Masterclass Videos
My Account
Billing
CPD/CEUs
What is The Sports MAP Network?
Sports MAP delivers world class professional development in Sports Medicine, Physiotherapy & Return to Performance for experienced clinicians. We provide education via live events, Masterclasses, workshops, podcasts and articles.
What’s included in my FREE 7 day trial membership?
Your free 7 day Sports MAP Network membership trial gives you access to our constantly expanding library of educational online content.
What do I get for my paid yearly subscription?
With your paid subscription you gain access to our Masterclass library. While your subscription is active you can watch and re-watch all of our Masterclass content as much as you want, at your own pace. You will also receive some discounts on our Live events and workshops throughout the year.
Is the virtual access live or can I watch on demand after the event?
Virtual Access is NOT live footage. You will be granted access to the full course content professionally filmed and edited from four weeks after the conclusion of the live event.
How long can I view the Virtual Access for?
You will have access to the content for 3 months from your purchase date. If you attend the live event or purchase Virtual Access before the live event, you will have 3 months access from when the content is made available.
Can I get a refund if I can no longer attend the course?
You are entitled to a refund for live event tickets up to 30 days out from the event. We do not offer refunds on the virtual access however you are welcome to upgrade your purchase to attend the live event.
Do I get a certificate?
Every participant who attends our Events either live or Virtual Access will receive an official certificate upon completion.
Do I get any slides/ handouts?
Most courses will provide you a booklet on arrival. Our conferences will not include handouts. Virtual access participants will be able access and download a digital version of this booklet.
How long do I get access to Masterclass videos for?
Masterclass videos can be viewed at your own pace, at any time as long as you have an active subscription.
How can I watch the Masterclasses?
Once you have a paid active subscription, all masterclasses can be accessed via the Masterclasses page or in via "My Account". Masterclasses can be viewed at any time on your PC, Mobile Phone or Tablet.
Can I download the videos?
The Masterclass content is not able to be downloaded. You can however access the videos at any time, across all devices.
How long is each Masterclass?
Each Masterclass ranges from 60 - 120 minutes of in-depth content from our expert presenters.
How many Masterclasses do I gain access to?
With a Premium Membership you gain access to the ENTIRE Masterclass library immediately. With new content being uploaded on a regular, ongoing basis there is hours of comprehensive content.
I cannot log in to my account. What do I do?
If you have forgotten your password, when logging in, click “Forgot password” this will send an email to your registered email address with a link to reset your password (*check your spam folder). If you are still having problems please email us at [email protected] and we will help you as quickly as possible to regain access.
How can I change my password?
You can update your password via your “My Account”. Within this section select “Change My Details” and update as required.
How can I cancel my subscription?
In order to cancel you subscription navigate to "My Account" then "my purchases" and select the membership, here you will find an option to cancel.
How am I billed?
The Sports Map membership can be billed monthly or annually. We currently accept direct debit, PayPal and credit cards.
Can I cancel at any time?
Yes! You can cancel your subscription at any time. If you are paying monthly or yearly, you will lose access to the Masterclass content at the end of your relevant payment cycle.
Will I be charged taxes?
You may incur taxes in addition to your membership price. This varies from country to country and will be added separately to your emailed invoice. Tax rates are automatically calculated based on the location of the billing information you provide us.
Can I suspend my subscription?
Unfortunately suspending your subscription isn’t an available option, however you can cancel your subscription anytime if you decide that Sports MAP isn’t for you.
Where can I find my recent purchases?
You can access all your paid orders via your “My Account”. Within this section select “My Purchases”.
How can I update my payment details?
You can access all your payment details via your “My Account”. Within this section select “Payment Methods”.
Do subscriptions auto renew?
Yes, subscriptions will auto-renew at the end of every month or year, depending on the option you chose. You can cancel your subscription to cease the automatic payment at the end of the relevant cycle.
How do I cancel my subscription?
In order to cancel you subscription navigate to "My Account" then "my purchases" and select the membership, here you will find an option to cancel.
Can I use the course/ class as my CPD points?
Yes all our events and Masterclasses can be used for CPD points required to maintain registration under the APHRA agency. *Please note, different countries may have different requirements